About

Owned and operated by The Yarn Guy: Peter J. Smith.

Started as a simple store-front operation over 4 decades ago, the Company has grown until now it has coast-to-coast sales in Canada and the U.S., and also serves many other parts of the world.

The Company’s reputation has been built on fair prices and fast service. To this end Peter Smith has built the largest stock of new and used Studio & Passap Machines in Canada. He also has one of the largest stock of parts for Superba (White Knitting Machines), Japanese Knitting Books, coned yarns, etc. to be found anywhere.

All items are guaranteed. New equipment carries the manufacturer’s warranty, while Peter’s own limited guarantees cover used equipment, and also repair items.

Peter also places prime importance on after-sale Service. A fully-equipped Service Department, with parts for practically all machines in stock, ensures fast turn-around for repair, or parts orders.

Capping all this, a toll-free number gives immediate, no-charge access for customer enquiries. Customer support is also of prime importance in the scheme of things. Any enquiry is assured the full attention of a courteous service representative.

As a Distributor, Peter is also well aware of the importance of his Canadian Dealer support network. His aim is to ensure they have the very best possible product lines available to service their customers in their areas.

From the day we first opened our doors for business 35 years ago, it has been our firm and dedicated Sales Policy to handle the products of only the leading manufacturers.

Volume buying from our suppliers has enabled us to maintain the goal to sell those products to our customers at the most competitive of market prices.

Unbelievable Service & Support

Customer Service and Customer Satisfaction are priorities, before or after sale. Information on any Sales item for instance, is just a toll-free phone call away for any customer. A courteous, experienced sales person is always available to handle your enquiry.
Nor do we forget you after you purchase any product. Unlimited, after-sale. No-charge Technical support is always in effect, there is no time limitation, and no fee, ever.

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